Immediate Post-Purchase Period
Upon completing the purchase of one of our programs, you will receive an email containing the login details needed to access your trading platform. Once these details are provided, our policy does not allow for refunds. This is due to the service beginning upon account creation, and you have instant access to the tools and resources provided in the evaluation.
Dispute and Chargeback Policy
Engaging in improper disputes or chargebacks can have serious consequences. Clients who initiate these actions without valid reasons are subject to being permanently banned from our platform. We strongly urge our clients to submit a support ticket first to resolve any billing issues amicably.
Policy Acceptance
By purchasing any of our programs, you acknowledge that you have read and accepted our refund policy. If you do not agree with the terms outlined, we advise against proceeding with the purchase. Our support team at [email protected] is always available to address any questions or concerns you may have regarding this policy.
Important Notice Regarding KYC Process and Funded Account Activation
When a trader completes their challenge and moves on to completing the KYC (Know Your Customer) process to activate their funded account if you fail your KYC process and are denied by our KYC partner, you will not be eligible for a refund of any of your orders and will be denied your funded account. Additionally, you will be prohibited from purchasing products from our platform in the future. To stay in good standing with our KYC partner, we recommend reviewing their terms of use and risk disclosures.
Our KYC partner follows strict Anti-Money Laundering (AML) and Know Your Customer (KYC) guidelines. If you fall out of good standing with them, it is beyond our control, and we must act accordingly.
Conclusion
Our goal is to ensure transparency and fairness in every aspect of our interaction with you, including our refund process. We encourage all potential and current clients to thoroughly understand this policy to ensure a smooth and agreeable experience with our platform. Remember, our team is here to assist you every step of the way, from understanding our policies to navigating the trading challenges successfully.