All Collections
Orders & Billing
When can I request a refund?
When can I request a refund?

Understanding Refund Eligibility and Procedures

Updated yesterday

Navigating the nuances of a refund policy can often be daunting. At The Funded Trader, we strive to make our refund processes as clear and straightforward as possible. Below, we detail the circumstances under which refunds can be requested and the steps to take if you believe you qualify for a refund.

Immediate Post-Purchase Period

Upon completing the purchase of one of our programs, you will receive an email containing the login details needed to access your trading platform. It's important to understand that once these details are dispatched, our policy generally does not allow for refunds. This is primarily because the service is considered to have begun, and you have instant access to the tools and resources provided in the evaluation.

Dispute and Chargeback Policy

Engaging in improper disputes or chargebacks can have serious consequences. Clients who initiate these actions without valid reasons are subject to being permanently banned from our platform. We strongly urge our clients to reach out to our Live Chat support first to resolve any billing issues amicably.

Policy Acceptance

By purchasing any of our programs, you acknowledge that you have read and accepted our refund policy. If you do not agree with the terms outlined, we advise against proceeding with the purchase. Our support team at [email protected] is always available to address any questions or concerns you may have regarding this policy.

Important Notice Regarding KYC Process and Funded Account Activation

When a trader completes their challenge and moves on to completing the KYC (Know Your Customer) process to activate their funded account, it is important to be aware of a potential scenario.

If you fail the KYC process and are flagged by our KYC provider as high risk due to reasons beyond our control, you will be refunded and prohibited from purchasing products from our platform in the future. To stay in good standing with our KYC provider, we recommend reviewing their terms of use and risk disclosures.

Our KYC provider follows strict Anti-Money Laundering (AML) and KYC guidelines. If you fall out of good standing with them, it is beyond our control, and we must act accordingly.

Refund Process:

  • If you paid via cryptocurrency, your refund will be processed back to the same address you used for payment.

  • If you paid via credit or debit card, your refund will be reversed to the card used for payment.

Please allow 5-7 business days for refunds to settle.
Thank you for your understanding and cooperation. If you have any questions, please contact our support team.

Conclusion

Our goal is to ensure transparency and fairness in every aspect of our interaction with you, including our refund process. We encourage all potential and current clients to thoroughly understand this policy to ensure a smooth and agreeable experience with our platform. Remember, our team is here to assist you every step of the way, from understanding our policies to navigating the trading challenges successfully.

Did this answer your question?