If you have an inquiry or complaint about a trade you submitted, please raise the issue within 7 days of the attempted trade. The team will not investigate issues reported after this period.
Steps to Submit a Complaint:
1. Identify the Trade: Ensure you have all relevant details about the trade, including the date, time, and any other pertinent information.
2. Submit the Inquiry: Contact our support team through the live chat and provide all necessary details in the corresponding ticket type
3. Investigation Process: If your inquiry is raised within the 7-day window, our team will prioritize the issue and share more information regarding the situation.
By adhering to this process, we can ensure timely and effective resolution of trade execution complaints.