Upon receiving your confirmation of successful payment, you will receive your Trading Platform and Dashboard credentials within 5 minutes. For Coinbase Commerce payments, your order will not be confirmed until the payment is verified by the block chain, which can take some time and depends on network congestion. Once the payment is confirmed on the blockchain, you will receive your Trading Platform and Dashboard credentials within 5 minutes.

If money has been debited from your credit card/ bank account/ crypto wallet and you have not received your account credentials for more than 12 hours, please check the spam, junk, promotion, etc inboxes of your registered email. If you still cannot find your welcome email please reach out to our live support chat and provide them with your registered email address and order number, someone on our Trader Success Team will assist you in getting your credentials and getting back on track.

Please note: The Coinbase Commerce payment gateway only accepts payments via the Ethereum network (ERC-20), if payments are sent via the wrong network (BSC for example), all funds will be lost and there is nothing Coinbase or The Funded Trader can do to recover them.

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